Business Management programs are precisely developed for Professionals and Entrepreneurs who want to increase their knowledge, skills and attitude in core business topics. All programs are practice-oriented and designed to meet your specific needs in real life situations and cover all main business segments - Finance, HR, Marketing, Operations, Logistics, Customers. They can also help you to improve your communication and organizational skills, effectiveness, self awareness and motivation, how to lead better your team and how to be successful in times of changes and in a highly dynamic environment. All programs can be provided in classroom format or online, individual or on groups - depending on your personal preferences. With Betalive KPIs™ Management Platform, Betalive™ Time Management Platform and Betalive™ Projects Management Platform you can see the application of the acquired knowledge and track your staff performance in real time.
BETALIVE MANAGEMENT
Business. Sales. Training Solutions.
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SALES MANAGEMENT
Sales Force competences are critical for each business organization. That is why an investment in Sales Management is more an asset than a cost. We see 6 main areas for improvement that can get your sales to another level - Sales Staff Motivation, Professional Sales Training, Sales Team Management, impeccable Sales Communication, Products Knowledge and Complaints Management. All efforts should lead to increased profit for your company and satisfied and loyal customers. Based on our rich international experience and management of successful sales projects we can design tailored solutions for your specific business needs. With Betalive™ CRM Platform you will manage effectively your sales processes - you will get full analysis for the stage of each deal in the sales funnel and also will see the potential for development at different levels - branches, products, suppliers, salesmen or areas. And even more - making your customers more satisfied with the professional aftersales and service activities management.
SALES PROGRAMS
• B2B and B2C Sales Management
• Online Sales Management
• Leading Sales Trends
• Sales Programs for Staff
• Sales Programs for Managers
• Profit Sharing Programs
• Sales Potential Programs
• Loyalty Programs
• Customers Satisfaction Programs
• Sales Skills Assessment
SALES ASSESMENT
• Sales Process
• Sales Communication
• Sales Skills and Attitude
• Sales Opening
• Sales Closing
• Sales Objections Handling
• Sales Opportunities Development
BONUS PROGRAMS
• Goals Model Selection
• Goals Setting Process
• Fulfilment Feedback
• Profit Sharing Program
• Individual Performance Management
• Team Performance Management
B2B SALES TRAINING
• Negotiations Management
• Modern Salesmen Role
• Factors for Success in Sales
• Differentiation from Competitors
• Sales Budgets
• Customers Base Evaluation
• Reasons for Customers Buying
• Customers Decision Making Process
• Customers Comfort Care
• Type of B2B Buyers
• Listening/Talking Ratio
• Sales Process Model. Sales Funnel.
• B2B Sales KPIs
B2C SALES TRAINING
• Retail Managers Programs
• Service Excellence Standards
• Customers Needs Assessment
• Type of Retail Customers
• Active Offering
• Up-selling
• B2C Sales KPIs
ONLINE SALES
• Online Communication
• Email Communication
• Email Components
• Phone Calls Etiquette
• Phone Calls Model
• Dealing with Difficult Customers
SALES COMMUNICATION
• 7-38-55 Principle
• Effective Listening Skills
• Questioning Skills
• Choice of Words
• How to Say It
• Respect to Customer
• Positive Attitude
• Customers Satisfaction
• Empathy in Sales
• Emotional Intelligence in Sales
• Customers Needs Assessment
• Conflicts Management
COMPLAINTS HANDLING
• Essence of Complaints
• Reasons for Complaints
• Complaints Handling Models
• Complaint Handling Practice
• Remote Communication Standards
• Hotlines and Reporting Management
PRODUCTS TRAINING
• Technical Characteristics
• Main Advantages of Products
• Main Values for Customer
• Competitive Products
• Presentation of Products
• Products Claims
BETALIVE CRM PLATFORM
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All your customers data base on one place.
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Description of each stage in the negotiations process and what to do in it.
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Stages of customers decision making process.
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Level of conversion of your contacts with potential customers into deals and where you lost or win them.
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Early qualification of customers in order to have control over negotiations process and put your efforts where it is needed.
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Track the performance of each sales team member.
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Detailed analysis of sales on different level to see potential for development.
BETALIVE SERVICE MANAGEMENT PLATFORM
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Management of all recommendations and complaints from customers.
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Model for successful closing of the cases.
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Description of each stage in the complaints closing process and what to do in it.
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Management of the technical service and aftersales process.
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Detailed check lists for quality and process control.
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Training of customers employees or responsible operators.
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Detailed report and analysis via different perspectives.
BETALIVE ONLINE SALES MANAGEMENT PLATFORM
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Selection and approval of design.
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Development of a database. General layout of the Admin panel.
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Establishment of dependencies between the categories and form of management between them.
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Development of block Online Store.
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Development of block Website and Blog.
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SEO optimization and Testing.
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Technical support and Training.
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Integration with other platforms or cash systems.